Frequently Asked Questions

Below are answers to some common questions we get asked regularly.

Frequently Asked Questions

Can you unblock a sewer drain without digging up my backyard?
In most cases, yes we can. With our specialist equipment, we can locate the blockage and unblock the pipe without having to dig.
Why does my drain get blocked?
Usually drains are blocked because people are not careful of what they put down them, especially in the kitchen. Other drains, like those in the bathroom, get blocked because of the oil residue from the soaps, shampoos, and hair. It is recommended that you are conscious of what you put down your drains.
Why does the toilet keep running?
This is one of the most common plumbing questions asked. The usual reason is that the flap at the bottom of the cistern isn’t sealing shut. It may need replacing.
What causes our water heater to make loud rumbling noises?
The two most common causes for such noises are steam and sediment in the tank. You can often correct steam problems by merely lowering the thermostat setting. If you suspect a faulty thermostat, turn the setting all the way down, then if the heat source doesn’t go off replace the thermostat. To get rid of the problem causing sediment in your water heater, open the drain valve at the bottom of the tank and drain off a little water until it runs clear. Draining the sediment should eliminate noise problems and allow your water heater to operate more efficiently.